RIGHT OF WITHDRAWAL
The right of withdrawal may be exercised without any penalty and without specifying the reason. It may be exercised within 10 days from the receipt of the goods and it is exercised by sending a registered letter [or via e-mail to [email protected] (provided that there is confirmation by registered letter within the following 48 hours)] in which it expresses the intention to exercise the right of withdrawal from the purchase of one or more products [specify #order and items code] and to receive reimbursement . The letter and the goods have to be sent to the seller’s headquarter, that is Att.n E-commerce Office, Giorgio Srl – via Barletta 198/C – 76123 Andria, within the following 10 days from receipt of the goods.
The product must be returned in the same condition in which you received them. To exercise the right of withdrawal, it is necessary that the goods are undamaged and the product has the original packaging, complete with any tags.
[nb: Swimsuits and underwear (Bikini, briefs, etc.) can be tested wearing your personal laundry (and after applying the hygiene protection – present in the package or already applied – in the case of women’s swimwear / girl). Returns of these items will be refused and returned to the sender in the event that the items show signs of use or the hygiene protection had not been applied at the time of the wearer.]
The only costs of returning of the goods are at the expense of the consumer. The price paid at the moment of the order shall be refunded within the following 30 days from the return of the goods deducted by customs dossier expenses. In case of partial withdrawal we will refund only the price of the item sent back deducted by customs dossier expenses.
Please note that the refund will be made in the same method of the payment of the order, except for bank transfers from abroad for which we will issue a Coupon Code to spend on the ME FUI official shop.
The right of withdrawal is excluded for products which may be customized.
RETURN FOR CHANGE SIZE OR COLOUR
(CAUTION: SERVICE FOR PURCHASES FROM ABROAD* and FOR PURCHASES OF DISCOUNTED PRODUCTS**)
In the case of a request made to change size or color (service valid only on order ship to Italy) , the procedure is the following :
- 1. Send your request by e-mail to [email protected] within 2 days from the receipt of the product in Italy specifying your order number and indicating the item [with size and color] you want to return and the item [with size and color] you require instead.
- 2.Wait for the return authorization email and follow the steps as per communication received by mail from our customer service.
- 3.Make sure that the products are in the same condition in which you received them, with all tags affixed.
We will replace or refund only the items returned according to the instructions. If your return does not meet the conditions listed, the parcel will be sent back.
[nb: Swimsuits and underwear (Bikini, briefs, boxers, etc.) can be tested wearing your personal laundry (and after applying the hygiene protection – present in the package or already applied – in the case of women’s swimwear / girl). Returns of these items will be refused and returned to the sender in the event that the items show signs of use or the hygiene protection had not been applied at the time of the wearer.]
The return of the product must be made within 48 hours from receipt of the email received by our customer care with the procedures to be followed (the date of the postmark or courier’s transport documents as proof). The return practice will be processed within the following 3-4 working days from the date of the arrival of the goods to our warehouse. Within the same period we will replace the product (or refund it in case of impossibility of replacing.) The costs of returning of the product to our warehouse are at the expense of the customer. In the case of change of size or color, the shipment of the replacement product is free only in Italy and only once (valid only if the value of the product purchased is over 10€ and if not taken any discounts when buying).
(* For purchases made outside Italy, it will not be possible to make a return request for change size or color. If the product does not meet expectations, the customer can withdraw from the purchase made and request reimbursement [see details in the previous paragraph “RIGHT OF WITHDRAWAL”] and proceed with a new order at any time. **For purchases made in Italy of discounted products, it will not be possible to make a return request for change size or color because of the almost terminated availability. If the product does not meet expectations, the customer may withdraw from the purchase made (for request refund), and proceed with a new order at any time. See more in “RIGHT OF WITHDRAWAL” paragraph on the top.)
The E-GIFT CARD ME-FUI is not refundable. For purchases made with the E-GIFT CARD ME-FUI, the purchased item may be exchanged for an item of different color or size, in accordance with the conditions mentioned above. For returned items, the value of the returned item will be re-credited to the E-GIFT CARD ME-FUI. If an item was paid for in part by a payment method other than the E-GIFT CARD ME-FUI, that value will be credited back to that original payment method.
Any questions or concerns regarding the use of the E-GIFT CARD ME-FUI can be sent by email to: [email protected].
PERSONAL DATA TREATMENT